Established in 1980, the City of Timmins was one of the very first communities to adopt a 9-1-1 system in Northern Ontario.  We are very unique as we are the only one in all of Ontario that services all three Emergency Services within the same Centre – Police, Fire and Ambulance.

Our 911 Communication’s Centre’s coverage area is vast and spans beyond Timmins.  We service many regions such as; Timmins (Police and Fire), Iroquois (Fire), 14 townships on Hwy 11 (Fire).  Ambulance encompasses the areas of Timmins, Hearst through to Matheson and 5 communities within the James Bay Coast area.

All our 911 Communicators are tri-trained to provide the necessary services required, from handling calls from city residents to answering 911 calls received as we are a Primary PSAP for surrounding townships and communities.  They complete these tasks all while providing lifesaving and professional assistance to residents and all our First Responders.

Timmins Central Ambulance Communications Centre (CACC) provides emergency medical communications services twenty four hours a day, seven days a week. Timmins CACC is part of the Timmins Police Service 911 Communications Centre.

Mission Statement: As the first point of contact for medical emergencies, we help save lives by providing a quick and efficient emergency response. We are a vital link to emergency services and provide high quality seamless service throughout our catchment area.

Value Statement: We are a team of highly trained professionals who take control in difficult and stressful situations, providing reassurance and compassion for people in distress.

Service Commitment Statement: Timmins Central Ambulance Communications Centre will strive to provide the highest level quality of service in accordance with the Ambulance Act, the Manual of Practice and the Key Performance Standards Quality Assurance Program.

Timmins Central Ambulance Communications Centre will react and respond to all emergency requests for ambulance service (emergent priority 4 calls) within two (2) minutes or less 90% of the time.

A Communications Service T0 to T2 time (call answered to crew notified) will be no greater than two minutes on Code 4 calls.

Response Time Performance Plan: Service will give notice within two minutes of the time a request is received with respect to sudden cardiac arrest patients or other patients categorized as CTAS1.